University Pointe Surgical Hospital
7750 University Court
West Chester, OH 45069
(513) 475-8300

Hospital Owner: Voluntary non-profit - Other
Emergency Service Offered: No
Type of Hospital: Acute Care Hospitals

Survey of Patients' Hospital Experiences What's This?
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. Use the results shown here to compare hospitals based on ten important hospital quality topics.
Patients who reported that their NURSES communicated well:
"Always" 96%
"Usually" 3%
"Sometimes" or "Never" 1%
Patients who reported that they RECEIVED HELP as soon as they wanted:
"Always" 93%
"Usually" 5%
"Sometimes" or "Never" 2%
Patients who reported that STAFF EXPLAINED about
MEDICINES BEFORE giving it to them:
"Always" 74%
"Usually" 8%
"Sometimes" or "Never" 18%
Patients who reported that the area around their
ROOM WAS QUIET at night:
"Always" 94%
"Usually" 6%
"Sometimes" or "Never" 0%
Patients who reported that they were GIVEN INFORMATION about what to do during RECOVERY:
"Yes" 93%
"No" 7%
Patients who reported that their DOCTORS communicated well:
"Always" 91%
"Usually" 7%
"Sometimes" or "Never" 2%
Patients who reported that their PAIN was well controlled:
"Always" 86%
"Usually" 12%
"Sometimes" or "Never" 2%
Patients who gave their hospital a rating of:
(on a scale from 0 (lowest) to 10 (highest))
"9 or 10" 95%
"7 or 8" 5%
"6 or LOWER" 0%
Patients who reported that their ROOM and
BATHROOM WERE CLEAN:
"Always" 90%
"Usually" 6%
"Sometimes" or "Never" 4%
Patients who reported they would recommend the hospital:
"Would YES DEFINITELY Recommend" 97%
"Would YES PROBABLY Recommend" 3%
"Would NOT Recommend" 0%
Number of Completed Surveys: Fewer than 100   Survey Response Rate: 43%